How Can We Help You?

Party Poopers's main interest is how we can best serve and satisfy the requests of each and every one of our customers. Our goal is to be receptive and accommodating to your needs in the same intimate fashion as the face to face shopping experience.

Orders and Processing

Before submitting your order form, please make sure that all information you have provided is accurate. This information is what is used to process your order effectively and all contact data (i.e. mailing address, phone numbers and primary email) is considered correct and current.

All orders placed will be followed by two emails. An initial email will automatically be sent with an order confirmation number after our system receives your order online. Once the order is shipped, a second email will be sent affirming the shipment of your order including a UPS tracking number for delivery information and status. This tracking number can be used to communicate with UPS to locate your order at any given moment. We constantly check to insure that our automatic email program is functioning properly. If you do not receive any confirmation emails from us, your email spam filtering system may be blocking our transmissions. Do not assume your order has NOT been shipped if this is the case. Please contact us if you have any questions regarding your order.

Party Poopers will accept responsibility in the event of error or mistake in the delivery and processing of your order. We will correct any problems with your order in a timely fashion free of charge. Party Poopers cannot be responsible for consumer error after order confirmation is received, and any mishaps or delivery problems that occur will be at the consumer's expense. Any corrections or changes to an order must be done by phone or email immediately to ensure prompt delivery and handling. We cannot be responsible for changes or alterations of order information after the order is processed and shipped.

Shipping and Handling

Party Poopers enlists the services of UPS for all deliveries.

All packages are shipped UPS Ground unless 2nd or 3rd Day Air is specified.

The price of shipping varies in accordance with the quantity, weight, location, and customer's choice of delivery option.

Party Poopers adds handling to the cost of shipping. We only charge for shipping what UPS charges us.

After an order is shipped, a second email is sent to the customer with a UPS tracking code. Should you find it necessary to track your package, please use the following contacts. This is a very easy way to locate your package as it is being delivered to you.

Package Tracking: http://www.ups.com/tracking/tracking.html
UPS Customer Service: 1-800-742-5877

Party Poopers hours of business are 9AM-6PM Eastern Standard time, Monday through Friday. Orders received after our business hours or on weekends will be processed on the next business day, and shipped no more than 48 hours after it is received.
To guarantee next day processing, an order must be received before 12 noon Eastern Standard time. Orders received after this point may not be able to be processed in time to be shipped out the following day.

Shipping Policy

1. Orders received by PartyPoopers Inc before or at noon will be shipped out the same day in typical cases. The online software used by PartyPoopers Inc allows items that are out of stock to be excluded from our websites. Therefore 99.9% of the time consumers will not order an item that is out of stock. However in rare cases discrepancies in the system may allow out of stock items to be purchased. In that case PartyPoopers Inc will attempt contact with the consumer, restock our inventory, and ship out the merchandise in the following days.

2. If a consumer informs PartyPoopers Inc. of a Party Date at which merchandise must be shipped by, but the consumer chooses a shipping method in which items purcashed will not arrive by the Party Date, PartyPoopers Inc will attempt to contact and inform the consumer once (1) through email and once (1) through telephone. If contact with the consumer cannot be established PartyPoopers Inc will ship the merchandise using the method chosen by the consumer.

3. If PartyPoopers Inc is not informed of a Party Date and a package arrives later than expected, it is seen as negligence of the part of the consumer and a refund cannot be awarded, the merchandise can only be exchanged for store credit.

Please Contact Us if you have any further questions